Things you should check before returning the scope
A significant number of scopes are returned to Burris each year that are found to function perfectly. To avoid unnecessary delay and expense we encourage you to check for the following conditions.
Insufficient windage adjustment
1. Base mounting holes drilled out of alignment with center of bore
2. Barrel threaded into receiver at an angle
3. Scope tube bent at bell or eyepiece
Solution—Use Burris universal bases with windage adjustment or Signature Rings and Pos-Align Offset Inserts to correct any alignment problem. Bent tube must be returned to Burris for non-warranty repair.
Insufficient elevation adjustment
1. Receiver diameter out of specification
2. Barrel threaded in at an angle
3. Scope tube bent
Solution - Receiver or barrel problems will require shimming or the use of Burris Signature Rings and Pos-Align Offset Inserts. .025mm will move point of impact approximately 28mm at 100 meters. Bent tube must be returned to the factory for non-warranty repair.
Grouping or accuracy
1. Barrel or chamber throat erosion
2. Stock warpage
3. Stock Bedding problem
4. Loose mount
5. Heavy trigger pull
Solution—Consult with competent gunsmith
Focus or image not clear
1. Object too close
2. Eyepiece out of focus
3. Parallax adjustment not set correctly
Solution—Read instructions on how to focus reticle and parallax adjustments.
When returning the scope be sure to include:
1. Make yourself a note of your scope’s serial number for use when contacting the repair dealers.
2. Provide your complete name and full address.
3. A short note describing the nature of the problem as accurately as possible.
4. Ship the scope prepaid and insured. Burris pays for shipping back to you.
5. Insure the shipment against loss
Finding your Repair Dealer - Sending the Scope
You can contact the dealer where you originally purchased the item, or ‘Find a Dealer’ in that section of the website. The Dealer for your area will help you solve the problem to your satisfaction.
Burris Product Warranty Guide
Each Burris product in our catalog and on the website displays the warranty period in years. Notwithstanding statutory requirements, Burris provides warranty coverage in accordance with the legislation of the customer's own country of residence. For some products an extended warranty up to 10 years is offered by Burris.
Please understand that the warranty covers only defects in material and/or workmanship; normal wear and tear or damage caused by improper use is not covered. The optical systems of certain scopes may be warranted for ten or more years, while electronic systems have a lesser warranty period. Burris, at its discretion, may choose to repair or replace the item.
Please retain the original receipt showing store where purchased, and the date. This is required when requesting warranty repair services. It is not necessary to complete a registration of warranty at the time of purchase.
After following the troubleshooting steps above, if you still believe there is a problem, you should contact the source dealer for assistance. They will instruct you concerning return to their facility for repair or replacement. Burris cannot be responsible for your product until the dealer receives it, so we recommend insuring the package against damage or loss. Shipping of the product to them is at your expense; return shipping will be borne by the dealer.
|
